Policies

PRESENTING ORIGINAL DRIVERS LICENSE

AAA Albors Vancouver Driving Academy Inc. (Albors) students must ensure that their original Drivers License (regardless of class) is carried with them at all times during each lesson that they participate in.  Failure to present an original Drivers License will result in the cancellation of the lesson, and the lesson will not be rescheduled.  Students will be responsible for covering the cost of the lesson(s).

LESSON DURATION

The duration of each lesson is a minimum of one hour in length.  The lesson consists of fifty minutes of practice that is immediately followed by ten minutes of trainer review and administration.

Payments

Payment is required at the time of booking and is subject to applicable taxes. We accept payments via Interac e-Transfer.

REFUND POLICY (PACKAGE Lesson STUDENTS ONLY)

Package lesson students that cancel at any time following the first lesson will be charged the individual lesson price for each lesson that they have participated in.  In addition, a $31.00 processing fee will be applied, and the remaining balance will be refunded.

PACKAGE EXPIRY POLICY (PACKAGE Lesson STUDENTS ONLY)

All packages must be completed and used up within 12 months from following the date of the Student's first lesson.  After this time, the package will expire and the outstanding lesson(s) will become null and void.

LATE CANCELLATIONS

A minimum of 48 hours notice is required for any lesson cancellations:

ROAD TEST BOOKING SERVICE

Students are responsible for booking their own road tests on the ICBC website under Driver Licensing (book a road test).

MAXIMUM NUMBER OF PASSENGERS

There will be a maximum number of three individuals permitted in the vehicle during each driving lesson (one Instructor, one Student, and one Observer (optional) at an additional cost of $35.00 per lesson).

CODE OF CONDUCT

We ask that you treat our team with respect!  Albors will not tolerate abusive, aggressive, or threatening behaviour toward our team members.  In addition, anyone under the influence of drugs or alcohol will be refused service.  Should any of these circumstances arise, Albors reserves the right to cancel the Student lesson with no refund.  Please help us to make your learning experience with Albors a positive one.